Earlier this year in March, I had this opportunity to work
part-time at Kyocera, a company providing the sales and repair services for
office printers and photocopiers. I was assigned to the call centre where I am
in charge of answering calls when customers require service men to repair their
printing machines. I was not given a proper training or a briefing on the
various company’s machines so I was rather overwhelmed when I had to answer a
call without the help of a senior.
Fortunately, the first call went pretty well and I thought
working at a call centre was not so tough after all. However, I did learn how
to deal with difficult customers by always remembering this golden rule: The
customer is always right. This taught me to be more patient and to be more careful
of my words so as to not offend any customer. Although I was able to talk to unfamiliar
people on the phone without qualms, I still have difficulties trying to
communicate with people face to face. I hope that I can work to be more
confident of myself and present myself better in front of people. This will
help me out a lot throughout my school life as I will be able to build better
interpersonal relationships with my friends.
