Earlier this year in March, I had this opportunity to work
part-time at Kyocera, a company providing the sales and repair services for
office printers and photocopiers. I was assigned to the call centre where I am
in charge of answering calls when customers require service men to repair their
printing machines. I was not given a proper training or a briefing on the
various company’s machines so I was rather overwhelmed when I had to answer a
call without the help of a senior.
Fortunately, the first call went pretty well and I thought
working at a call centre was not so tough after all. However, I did learn how
to deal with difficult customers by always remembering this golden rule: The
customer is always right. This taught me to be more patient and to be more careful
of my words so as to not offend any customer. Although I was able to talk to unfamiliar
people on the phone without qualms, I still have difficulties trying to
communicate with people face to face. I hope that I can work to be more
confident of myself and present myself better in front of people. This will
help me out a lot throughout my school life as I will be able to build better
interpersonal relationships with my friends.
A very clear expression of thoughts. You are sure of what this experience has taught you and learned something from it. Maybe you can share with us how you are going to improve the skill of communicating with people face to face in future.:)
ReplyDeleteHi Sarah, I like the way your essay flows. It is clear and concise and ease to follow.
ReplyDeleteSarah,
ReplyDeleteContent and organisatin: A very coherent piece of writing, and you described your learning experience well. Perhaps it would have been better if you could be more specific by giving one example on something you have learned (e.g. type of customers who had impact on you). It is very important to support what we say with examples and not just explanations.
Language:
1. Idiomatic expression: We normally say the month before the year in English.
Earlier this year in March,
2. Incorrect use of ‘the’:
Kyocera, a company providing the sales and repair services for office printers and photocopiers.
3. Incorrect use of tenses in the following sentences:
i. I was assigned to the call centre where I am in charge of answering calls when customers require service men to repair their printing machines.
ii. Although I was able to talk to unfamiliar people on the phone without qualms, I still have difficulties trying to communicate with people face to face.